Frequently Asked Questions
Everything you need to know about shopping with KASK.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
How can I return or exchange an item?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with all packaging intact. To start a return, please visit our online Return Center and follow the step-by-step instructions.
Which payment methods do you accept?
KASK accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets such as Apple Pay, Google Pay, and PayPal for a secure and fast checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that custom duties may apply.
How do I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your KASK account at any time to view your order history and real-time delivery updates.
Are your products covered by a warranty?
Quality is our priority. All KASK products come with a 1-year limited warranty against manufacturing defects. If you encounter any issues with your purchase, please contact our support team with your order number.